Trails in the Sky 2nd Chapter (PlayStation 5)

Delivery Type	Delivery Time	Cost
Standard Shipping	2 - 4 working days	FREE
Next Day	1 working day (Order before 2pm)	£5.99
Premium Next Day (incl. Saturday)	1 working day (Order before 2pm Friday)	£8.99
Ireland (Country)	2-4 working days	£4.99
Insured Delivery	1-2 working days	£19.99

• Orders are typically shipped within 1-2 business days depending on availability and credit verification.
  
  
• Orders before 2pm for same day dispatch Monday to Friday. Pre-orders are excluded from this.
  
  

• Orders placed after 2pm will be dispatched the same or following day.
  

• We will always aim to dispatch preorders in time for their release date.
  
  

• Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this timeframe.    

• Digital purchases are excluded from the total order value for tracked courier services.

• We ship only to the UK & Ireland. We do not ship Internationally.

For information on Returns please click here

* Insured Delivery

Subject to customer submitting a DPD Lost in Transit claim via Konsole Kingz customer services and DPD validating such claim, Insured Delivery entitles customer to either;

a) a free of charge replacement console, and a partial refund of £50 to the original method of payment; or

b) a full refund of the price paid for the console ordered and the £19.99 delivery charge (payable to original method of payment), together with £50 compensation (payable at customer’s choice, either by BACS, Cheque or onto a Gift card).

Please note that DPD's Lost in Transit claim procedure can take up to 21 days to complete

Terms & Conditions apply, please click here for more details.

** Remote Area Delivery Times

Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to

How do I return?

• If you have an account with us please login and request a return or alternatively, if you are a guest please click here for the returns page.
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved.

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging (unopened and unused)
• Please note hardware or accessories purchased online may be opened for the purpose of inspection (but not used);
• The product is in its original packaging and is sealed;
• If you are returning an Xbox Console or Controller the serial number must match the one on your proof of purchase;
• The product and/or digital content has not become mixed inseparably with other items after their purchase;
• The product is complete and contains all component parts as purchased. Items purchased as part of a combined product (for example a combined hardware, games and accessories bundle) can only be returned if all items in the combined product are returned together;
• The product is re-sellable;
• If returning hardware, all the components (cables, memory sticks, controllers, etc.) must be returned;
• The customer is the original purchaser of the product;
  
  In respect of Microsoft Digital Credit, when returning the item:
  
  
• You have a valid proof of purchase and the receipt displaying the code; and
  
• The code has not been redeemed via Xbox Live
• In our reasonable opinion, you have not behaved fraudulently nor are you engaging in any fraudulent activity.
• Pokémon Trading Card Packs, Tins & Boxes cannot be returned for a refund or an exchange once opened (including exchanges of any single card or the pack, tin or box as a whole).

Please note: Downloadable software products, free gifts or promotional items are not returnable!

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable.
• You are responsible for the charges of the return shipping.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.